Refund policy
Final Sale Categories
The following categories are final sale and are not eligible for return or exchange: Furniture, Outdoor, Rugs, Bedding, Lighting, Vintage and Wall Decor. Sale items and all Made to Order items are also final sale.
Final sale items are clearly marked on their product page. For any questions about whether an item is returnable before you purchase, please reach out to us at hello@nobleworkroom.com.
Returnable Decor Items
Certain decor items carry a 14-day return window. To initiate a return, please contact us at hello@nobleworkroom.com before the end of your 14-day window, which begins on the date of delivery. Return shipping labels will be provided at the customer's request and return shipping cost will be deducted from the return amount. Additionally, a 15% restocking fee will apply to all approved returns.
Order Cancellations
All orders may be canceled within 24 hours of purchase by emailing hello@nobleworkroom.com. After this window, cancellations cannot be accepted.
Back-ordered and pre-ordered items are submitted to the manufacturer after the 24-hour period. Once confirmed with the manufacturer, the order cannot be canceled or modified. We will notify you promptly of any changes to your estimated timeline and ship as soon as your item becomes available.
In-stock items are processed quickly to ensure fast turnaround. Once payment is verified and your order is submitted to our fulfillment center, it cannot be changed or canceled.
Inspecting Your Order at Delivery
We ask that all customers thoroughly inspect their items before accepting delivery and before discarding any packaging materials. Once an item is accepted and packaging is discarded, it is considered final sale and is not eligible for return, except in cases of freight damage that has been properly documented with the carrier at the time of delivery.
If your order arrives damaged, please contact us at hello@nobleworkroom.com within 24 hours of delivery to file a claim. We do not accept returns for damage resulting from normal wear and tear.
LTL Freight Shipments and Transit Damage
Many of our larger pieces, particularly furniture, ship via LTL (Less Than Truckload) freight. This method is standard for heavy items but involves multiple carrier transfers and open-pallet handling, which can result in minor contact during transit.
Minor surface damage
If you notice minor surface imperfections such as small dents, scuffs, or scratches upon delivery, please accept the delivery and notate the damage directly on the carrier's delivery receipt before the driver departs. Documentation with the carrier at the time of delivery is required to be eligible for any repair or refund consideration. Claims submitted without carrier documentation will not be accepted.
For documented minor damage, we evaluate each situation individually and at our discretion. Our goal is always to find the most practical and timely resolution. Depending on the circumstances, we may offer one of the following:
- A partial refund to offset the cost of a local repair
- Local repair coordination, in which we connect you with a trusted furniture repair professional in your area, cover the cost of the repair, and compensate for any residual lost value not to exceed 5% of the original purchase price
We find this approach allows you to enjoy your furniture sooner and avoids the delays associated with returning a large freight item.
Significant damage
If your item arrives with significant structural damage or appears materially different from what was ordered, please refuse the delivery and contact us immediately at hello@nobleworkroom.com. Do not sign the delivery receipt.
Approved Returns
If a final sale item is approved for return as an exception, a refund will be issued as store credit minus a 15% restocking fee. Items must be in original, unused, and unwashed condition and accompanied by your original Order Confirmation or Packing Slip. Original shipping charges are not refunded.
All approved furniture returns are refunded once the item is inspected at pickup (if applicable), shipped back and inspected at its destination. Once it is confirmed that the item was properly packaged for return and arrived undamaged, the refund back to the original form of payment will be issued.
Return shipping is the customer's responsibility and must be received within 30 days of delivery. Unsolicited returns will not be accepted.
Store credit carries a 36-month expiration from the date of issuance.
Shipping Delays and Pricing
Items are not eligible for return due to delays in order processing, shipping, or delivery. Estimated shipping dates and any subsequent changes are agreed to at the time of purchase. We recommend confirming timelines before ordering by emailing hello@nobleworkroom.com.
Price matching: Final sale items purchased up to two weeks before a sale are eligible for a price match provided the item has not yet shipped. Final sale items purchased more than two weeks before a sale are not eligible. Returnable items are eligible for a price match if they remain within their 14-day return window.