Shipping policy

 

Shipping & Handling

Standard lead time is 7 to 10 days unless otherwise specified on the product detail page.

Shipping fees are added to your order total before checkout. Orders of $3,000 or more ship free.

In-stock items ship via USPS or UPS, with few exceptions. Restocked dates are estimates and subject to change. We will notify you if there is an extended restock date. You will be charged at checkout for all items.

At this time, we are unable to offer expedited shipping.

Lead Times

Our third-party carrier currently estimates a 21 business day transit time from the time of pickup. Production and shipping lead times vary by product, so please visit individual product pages for estimated lead times.

Drop Ship Items

Drop ship items ship directly from our vendors. These include rugs, furniture, art, lighting, and decor. If your order includes both in-stock and drop ship items, you will receive multiple shipments. Drop ship items have longer production and shipping lead times.

For return eligibility, please see our Refund Policy.

Furniture Shipping

Furniture ships through a third-party freight carrier. When your furniture is ready for delivery, the carrier will contact you to schedule a delivery date. Your furniture will be brought into the room of your choice, so please make sure the area is clear. The freight carrier is not responsible for assembly or trash removal.

Many larger pieces ship via LTL (Less Than Truckload) freight. Please inspect your delivery and note any damage on the carrier's receipt before the driver departs. See our Refund Policy for how freight damage is handled.

White Glove Delivery

If a customer declines white glove delivery service at the time of delivery, it is the customer's sole responsibility to make sure the products in the box are in perfect condition.

International Orders

For questions on international orders, please email hello@nobleworkroom.com. We are not responsible for international orders that are lost or stolen.

Theft

When tracking shows a package as delivered, we assume it to be true. We are unable to cover instances of theft.

Shipping Damage

If your order arrives damaged, please contact hello@nobleworkroom.com within 24 hours of delivery with:

•       A photo of the damaged merchandise in its original packaging

•       A photo of the shipping label

Claims are answered within 3 to 5 business days. Most products are eligible for replacement. We cannot guarantee replacement for damage reported after 24 hours of receipt.

For furniture damage found during white glove delivery, please note the damage on the carrier's proof-of-delivery paperwork before signing, and email clear photos to hello@nobleworkroom.com within 24 hours. It is the receiver's responsibility to confirm furniture is in perfect condition before signing and allowing the driver to leave.

We cannot guarantee repairs, returns, exchanges, or refunds on furniture that is accepted and signed for, or reported after 24 hours. Occasional exceptions are made case by case. We do not cover damage caused by normal wear and tear.

Questions?

Email hello@nobleworkroom.com.